Returns & Refunds Policy
Last Updated: January 2026
At HITZ Disposable, customer satisfaction is important to us. We strive to provide high-quality products and reliable service. Please review our Returns & Refunds Policy carefully before making a purchase.
Eligibility for Returns
Due to the nature of disposable vape products and for health and safety reasons, opened, used, or tampered products are generally not eligible for return.
Returns may be accepted for:
- Unopened and unused products
- Incorrect items received
- Products damaged during shipping
- Defective products upon arrival
All return requests must be submitted within 14 days of delivery.
Damaged or Defective Products
If your order arrives damaged or defective, please contact our support team within 48 hours of receiving your package.
To help us process your request, please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we may offer a replacement, store credit, or refund, depending on the circumstances.
Incorrect Orders
If you receive an item different from what you ordered, please notify us within 48 hours of delivery. We will work to correct the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used vape products
- Products damaged through misuse or improper handling
- Clearance, promotional, or final-sale items
- Gift cards (if applicable)
Return Authorization
All returns require prior authorization from HITZ Disposable.
Returns sent without approval may be refused and returned to the sender.
To request a return authorization, contact our customer support team with your order details.
Refund Process
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear on your account after approval, depending on your financial institution.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to:
- A shipping error on our part
- A defective product
- An incorrect item sent by HITZ Disposable
Customers are responsible for return shipping costs unless otherwise stated.
Order Cancellations
Orders may be canceled before processing or shipment. Once an order has entered fulfillment or has shipped, cancellation requests may no longer be possible.